“Service with a smile” has long been a mantra for waitstaff and bartenders. But in reopened restaurants across the country, service with safety is the new directive.
As restaurant owners restart dining rooms shut down during coronavirus outbreaks, they are rejiggering operations to maximize public health while still making diners feel welcomed. Much of that juggle falls to servers, who must spark customers’ confidence in health procedures, build rapport and generate tips at a time when the staple of hospitality—a simple smile—is…
